Customer Service Representative

Waterloo, IN


  • $15.00 - $18.00 per hour, based on experience!
  • Full Time Position (40-45 Hours Per week)
    • Available Monday- Friday 7:30am- 6pm
  • Paid Time off available after 90 days!
  • Up to 100% employer paid health insurance!
  • Short Term Disability
  • 401K

Who We Are- Gibson's Heating & Plumbing, INC. 

We are a family-owned and operated company. What does this mean?

  • We have goals to strive for; however, we do not have a corporate feel. We care about YOU and YOUR family!
  • Strong verbal and written communications
  • Ability to build trust and demonstrate empathy
  • We are trusted and recommend by families across the greater Northeast Indiana, Northwest Ohio, and Southeast Michigan areas. For over 35 years, our goal has been to provide exceptional service through quality workmanship, customer service, and professionalism.

Because we offer top of the line products and services, we need another top-of-the-line Customer Service Representative who genuinely cares about the customer to join our team!

Key Sub Tasks

  • Be professional and establish customer rapport, encouraging repeat business:
    • You will need to learn the call script to sound professional and authentic when speaking with our customers to convert incoming calls into book appointments.
    • Assist in outbound calls to current customers to meet call goals
  • Be detailed oriented:
    • Maintain and update our customer database with complete and accurate information
    • Respond to customer requests, resolving issues and promoting the brand
    • Respond timely to email service requests
  • Be a team player:
    • Assist other Call Center team members when needed
    • Communicate professionally with dispatchers to help maintain a smooth experience for the customer


  • Engaging personality that blends well with a fast-paced, goal-driven environment
  • Competitive individual contributor who also loves to win as a team
  • Highly motivated, flexible, and great attitude on life
  • Able to work to work independently with little supervision
  • High School Degree or GED Required

What We Offer

If you want to be part of something bigger than just a job—make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company.

If this sounds like you, visit and apply today!

Equal Opportunity Employer