Service Coordinator (Dispatcher)

Waterloo, IN

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are- Gibson's Heating & Plumbing, INC. 

We keep on growing because we only hire the best, and our customers love us for it. We’ve been serving the greater Northeast Indiana, Northwest Ohio, and Southeast Michigan for over 34 Years. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You

Because we offer top of the line products and services, we need top of the line Service Coordinators/Dispatchers who genuinely care about the customer and look at this opportunity as not just a job but a career.


The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician’s progress.
  • Communicate with Service Technicians/Plumbers after each job to input job summary information into our computer software
  • Work closely with Customer Service Representatives, Warehouse, and Service Technicians/Plumbers to maintain a smooth operation
  • Make outbound calls to schedule routine maintenance for our Service Partner Plan Members
  • Assist Customer Service Representatives by answering phones and booking service calls

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

  • Excellent Pay
  • Medical Insurance -- we pay up to 100% of the employee's insurance premiums!
  • Company paid Life Insurance
  • Short-Term Disability 
  • 401k Plan with a company match
  • A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Gibson's Heating & Plumbing, INC.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Gibson's Heating & Plumbing by visiting When you're ready, please apply! 

Equal Opportunity Employer